Concepedia

Alexandru Radu

AR

Statistics

Publications

2

Citations

70

H-Index

2

Active since

2018

Affiliations

Griffith University(Current)

Alexandru Radu is an author at Griffith University specializing in applied social psychology, customer satisfaction, and service quality.

Top concepts

BusinessManagementService QualityCustomer SatisfactionApplied Social PsychologyEmpathyMarketingPsychologyHuman ResourcesSocial Sciences

Publications per year

2018–2019

2

Publications

2

Empathy and apology: the effectiveness of recovery strategies

Alexandru Radu, Denni Arli, Jiraporn Surachartkumtonkun et al. · Marketing Intelligence & Planning · 2019 · 57 citations

Customer Satisfaction, Online Panel, Social Psychology +20

Examining antecedents of reconciliation following service failure and recovery

Alexandru Radu, Jiraporn Surachartkumtonkun, Scott Weaven et al. · Journal of Strategic Marketing · 2018 · 13 citations

Customer Satisfaction, Human Resource Management, Organizational Behavior +16

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