Youngsun Sean Kim

Statistics

Publications

Citations

187

H-Index

Active since

2019

Affiliations

University of Massachusetts Amherst(Current)

Ritsumeikan Asia Pacific University

Youngsun Sean Kim is an author at University of Massachusetts Amherst specializing in customer satisfaction, customer loyalty, and customer relationship management.

Publications per year

2019–2021

Publications

Observer reactions to other customer incivility

Youngsun Sean Kim, Melissa A. Baker · International Journal of Contemporary Hospitality Management · 2019 · 65 citations

Business, Marketing Management, Social Psychology +17

From good soldiers to happy employees: Exploring the emotional and well-being outcomes of organizational citizenship behavior

Danni Wang, Emily Ma, Youngsun Sean Kim et al. · Journal of Hospitality and Tourism Management · 2021 · 38 citations · Full text

Management, Organization Studies, Organizational Behavior +17

I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape

Youngsun Sean Kim, Melissa A. Baker · Cornell Hospitality Quarterly · 2019 · 33 citations

Business, Hospitality Management, Marketing +17

From angels to demons: Uncovering the relationships between tipping, social dignity, OCB and incivility intentions

Danni Wang, Melissa A. Baker, Youngsun Sean Kim et al. · International Journal of Hospitality Management · 2021 · 26 citations · Full text

Social Sciences, Social Psychology, Sociology +11

Customers’ reactions to other customer caused service failures: the effects of tie strength on customer loyalty

Youngsun Sean Kim, Melissa A. Baker · Journal of Hospitality Marketing & Management · 2019 · 25 citations

Business, Marketing, Marketing Management +13

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