Concepedia

Volkan Genç

VG

Statistics

Publications

4

Citations

163

H-Index

4

Active since

2018

Affiliations

Batman University(Current)

Volkan Genç is an author at Batman University specializing in culture, business, and customer satisfaction.

Top concepts

CultureBusinessMarketingCustomer SatisfactionTourismManagementHospitalityBeauty StudiesUser ExperienceBrand Management

Publications per year

2018–2023

4

Publications

4

The effect of perceived authenticity in cultural heritage sites on tourist satisfaction: the moderating role of aesthetic experience

Volkan Genç, Seray Gülertekın Genc · Journal of Hospitality and Tourism Insights · 2022 · 106 citations

Perceived Authenticity, Customer Satisfaction, Culture +12

Emotional and social competence in the aestheticization of labor in the restaurant industry

Volkan Genç, Meryem Akoğlan Kozak · International Journal of Contemporary Hospitality Management · 2020 · 34 citations

Customer Satisfaction, Aesthetic Labor, Social Psychology +22

Seeing history come to life with augmented reality: the museum experience of generation Z in Göbeklitepe

Volkan Genç, Anil Bilgihan, Seray Gülertekın Genc et al. · Journal of Tourism and Cultural Change · 2023 · 13 citations · Full text

Can hotel managers with social intelligence affect the emotions of employees?

Volkan Genç, Seray Gülertekın Genc · Cogent Business & Management · 2018 · 10 citations · Full text

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