Concepedia
Statistics
Publications
10
Citations
515
H-Index
Active since
2000
Affiliations
Université de Moncton(Current)
Université du Québec à Trois-Rivières
André Leclerc is an author at Université de Moncton specializing in business, management, and customer satisfaction.
Top concepts
BusinessManagementMarketingHuman ResourcesCustomer SatisfactionOrganizational BehaviorHousingEducationHousing PolicySocial Sciences
Publications per year
2000–2019
The Mediating Role of Customer Trust on Customer Loyalty
Nha Nguyen, André Leclerc, Gaston LeBlanc · Journal of Service Science and Management · 2013 · 167 citations · Full text
Customer Experience, Customer Satisfaction, Consumer Research +17
Building loyalty with online financial services customers: Is there a gender difference?
Riadh Ladhari, André Leclerc · Journal of Retailing and Consumer Services · 2013 · 121 citations
Customer Satisfaction, Gender Difference, Digital Marketing +9
The effect of service employees' competence on financial institutions' image: benevolence as a moderator variable
Nha Nguyen, André Leclerc · Journal of Services Marketing · 2011 · 62 citations
Customer Satisfaction, Financial Institutions, Organizational Characteristic +19
Job Satisfaction and Organizational Performance: Evidence from Canadian Credit Union
Alidou Ouédraogo, André Leclerc · Journal of organizational culture, communication and conflict · 2013 · 41 citations
Performance Management, Productivity, Job Satisfaction +15
Green-PVC with full recycled industrial waste and renewably sourced content
Carlos Alberto Correa, Cristiano Ribeiro de Santi, André Leclerc · Journal of Cleaner Production · 2019 · 37 citations
Engineering, Recycling Technology, Plastic Recycling +8
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