Chan Kok Wah

Publications

604

Citations

H-Index

2005

Active since

Affiliations

Monash University Malaysia(Current)

Sabah Environmental Trust

Chan Kok Wah is an author at Monash University Malaysia specializing in customer satisfaction, customer relationship management, and relationship marketing.

Top concepts

BusinessMarketingManagementService QualityCustomer SatisfactionRelationship MarketingCustomer Relationship ManagementEngineeringWater TreatmentCustomer Service

Publications per year

2005–2012

Publications

Factorial and discriminant analyses of the underpinnings of relationship marketing and customer satisfaction

Nelson Oly Ndubisi, Chan Kok Wah · International Journal of Bank Marketing · 2005 · 331 citations

Customer Experience, Relationship Marketing, Customer Satisfaction +14

Relationship Marketing, Customer Satisfaction and Loyalty: A Theoretical and Empirical Analysis From an Asian Perspective

Nelson Oly Ndubisi, Naresh K. Malhotra, Chan Kok Wah · Journal of International Consumer Marketing · 2008 · 111 citations

Supplier‐customer relationship management and customer loyalty

Nelson Oly Ndubisi, Chan Kok Wah, Gibson C. Ndubisi · Journal of Enterprise Information Management · 2007 · 95 citations

Customer Satisfaction, Relationship Marketing, Supplier Relationship +14

Treatment of Dye Wastewater Using Granular Activated Carbon and Zeolite Filter

S. Syafalni, Ismail Abustan, Irvan Dahlan et al. · Modern Applied Science · 2012 · 67 citations · Full text

Chemical Engineering, Environmental Chemistry, Langmuir Model +14

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