David J. Lux

Publications

Citations

H-Index

1996

Active since

Affiliations

University of Wisconsin–Oshkosh(Current)

David J. Lux is an author at University of Wisconsin–Oshkosh specializing in organizational behavior, human resource management, and customer satisfaction.

Top concepts

BusinessMarketingManagementHuman ResourcesService QualityCustomer ServiceCustomer SatisfactionOrganizational Behavior

Publications per year

1996–1997

Publications

Factors influencing employee perceptions of customer service climate

David J. Lux, Steve M. Jex, Curtiss P. Hansen · Journal of Market-Focused Management · 1996 · 49 citations

Customer Satisfaction, Service Quality, Service Research +8

A comparison of incident-based and scale measures of work stressors

Steve M. Jex, Gary A. Adams, Tina C. Elacqua et al. · Work & Stress · 1997 · 12 citations

Rows per page

1–2 of 2