Journal of the Korean society for quality management

Determining the Importance Values of Quality Attributes Using ASC

Heung-Yeop Jang, HaeGeun Song, Young T. Park · 2012 · 36 citations · Full text

Management, Industrial Engineering, Quality Management +14

Potential Customer Satisfaction Improvement Index based on Kano Model

임성욱, 박영택 · 2010 · 25 citations

Management, Marketing Management, Continuous Improvement +8

Gauge Capability Analysis and Designed Experiments

Jaiwook Baik, Jinnam Jo · 1996 · 17 citations

Engineering, Systems Engineering, Experimental Design +7

Exploring Factors Influencing Usage Intention of Chatbot – Chatbot in Financial Service

Min Kyu Lee, Heejun Park · 2019 · 15 citations · Full text

Business, Finance, Information Systems +13

Wordings of the Kano Model's Questionnaire

HaeGeun Song, Young T. Park · 2012 · 14 citations · Full text

Education, Educational Assessment, Quality Management +7