Implementation of total quality management in hospitals

Abstract

The aims of the study were to explore the extent of Total Quality Management (TQM) implementation in hospitals and its association with demographic variables. This cross-sectional study collected data from 332 nurses using a self-developed questionnaire. The participants were recruited from government, military, university and private health sectors. The results of this study showed that 70% of variance in implementing TQM can be achieved by following the principles of TQM. These principles include continuous improvement, teamwork, training, top management commitment and customer focus. Continuous improvement was the most significant factor in explaining variance in implementing TQM principles. TQM was implemented in Jordanian hospitals at a level approximately less than 60%. The most implemented principle was customer focus, and the least implemented was continuous improvement. The private sector implemented all of these five principles more than other sectors did. Efforts should be focused on establishing a foundation that can inspect and accredit quality in the health care system.