Frontiers of Health Services Management · 1991 · 56 citations · 0 references
ManagementHealth Services AdministrationQuality ManagementHealth Care Quality ManagementQuality ImprovementTotal Quality ManagementHealth Care QualityHealthcare Quality ManagementHealthcare Service QualityQuality LeadershipQuality MeasurementQuality Of CareCritical Success FactorsHealth Care Quality MeasurementHealthcare Quality MeasurementManufacturingQuality Performance ManagementSenior Management ResponsibilityService Quality ManagementTotal Quality Management Leadership
Health care leaders face pressure to improve quality while curbing cost growth, and Total Quality Management has proven effective in manufacturing. The article reviews core TQM concepts articulated by Deming, Juran, and Crosby. It outlines 12 foundational TQM concepts and details their implementation process at Henry Ford Health System, including the role of TQM in clinical settings. The study identifies success factors and senior‑management actions that reinforce TQM implementation across organizations.
Summary The leaders of health care organizations across the country are facing significant pressures to improve the quality of their services while reducing the rate of cost increases within the industry. Total Quality Management (TQM) has been credited, by many leaders in the manufacturing industry, as an effective tool to manage their organizations. This article presents key concepts of TQM as discussed by quality experts, namely, Deming, Juran, and Crosby. It discusses 12 key concepts that have formed the foundation of TQM implementation at Henry Ford Health System. The process of implementation is presented in detail, and the role of TQM in clinical applications is discussed. Success factors and visible actions by senior management designed to reinforce the implementation of TQM in any organization are presented.