Establishing a Low-Code/No-Code-Enabled Citizen Development Strategy

Abstract

Low-code/no-code platforms are powerful tools that enable “citizen developers”employees with little or no IT background—to quickly create digital solutions. The success of citizen development requires addressing challenges like security, compliance and organizational change. Drawing on insights from 24 companies that have embarked on citizen-driven low-code/no-code journeys, we propose a framework for crafting a citizen development strategy, which includes making critical design choices, and provide recommendations to guide organizations in leveraging these platforms and empowering citizen developers to unleash their ingenuity and creativity.