Redefining insurance through technology: Achievements and perspectives in Insurtech

Abstract

The digital revolution has been shaking up the financial sector for some time now. This is also happening in the insurance industry, which has remained unchanged for a long time. Insurtech is a phenomenon that uses new technologies to revolutionize the traditional insurance business, and it deserves to be explored in depth to understand its risks and potential. This study examines the academic literature on Insurtech through a bibliometric analysis and a systematic review, which allowed us to identify the main contributors to the topic, the main research clusters and future research directions. The results show a growing trend in scientific production on Insurtech and a strong focus on the implications of artificial intelligence and blockchain on the insurance sector. Furthermore, the analysis highlighted a strong collaboration between information technology and economics disciplines and the need for an interdisciplinary approach to understand the Insurtech phenomenon fully.