Insurance Operations

Insurance Operations is the integrated set of business processes and management functions through which insurance organizations execute underwriting, policy administration, claims settlement, and customer service delivery.

675

Publications

28K

Citations

1.4K

Authors

643

Institutions

Publications per year

2017–2026

210

Parents

Insurance

Children

Customer Service OperationsDocument ManagementEndorsement ProcessingFraud DetectionFraud InvestigationLoss AdjustmentOperational RiskPolicy AdministrationPolicy IssuancePolicy Servicing

Publications

675

Efficiency decomposition in two-stage data envelopment analysis: An application to non-life insurance companies in Taiwan

Chiang Kao, Shiuh-Nan Hwang · European Journal of Operational Research · 2007 · 1.3K citations

Business, Economics, Insurance +12

Aspects of Rational Insurance Purchasing

Jan Mossin · Journal of Political Economy · 1968 · 725 citations

Business, Insurance, Insurance Economics +11

Determinants of Electronic Integration in the Insurance Industry: An Empirical Test

Akbar Zaheer, N. Venkatraman · Management Science · 1994 · 371 citations · Full text

Business, Information Systems, Information Technology +10

Self-Efficacy Beliefs and Sales Performance

Julian Barling, Russell Beattie · Journal of Organizational Behavior Management · 1983 · 352 citations

Management, Insurance, Organizational Behavior +13

The Impact of Digitalization on the Insurance Value Chain and the Insurability of Risks

Martin Eling, Martin Lehmann · The Geneva Papers on Risk and Insurance Issues and Practice · 2017 · 335 citations

Business, Insurance, Risk Management +12

1–5 of 675

Authors

1.4K

ME
Martin Eling
University of St.Gallen, Switzerland
10 publications · 1.1K citations
10
h-index
QL
Qian Long Kweh
Canadian University of Dubai, United Arab Emirates
6 publications · 221 citations
6
h-index
JD
J. David Cummins
Temple University, United States
5 publications · 738 citations
5
h-index
CW
Chengguo Weng
University of Waterloo, Canada
5 publications · 203 citations
5
h-index
JC
Jun Cai
University of Waterloo, Canada
5 publications · 255 citations
5
h-index

1–5 of 1.4K

Institutions

643

1–8 of 643

Venues

Insurance Mathematics and Economics
44 publications · 1.9K citations
23
h-index
The Geneva Papers on Risk and Insurance Issues and Practice
26 publications · 1.4K citations
18
h-index
Journal of Risk & Insurance
25 publications · 1.5K citations
17
h-index
Astin Bulletin
15 publications · 471 citations
12
h-index
Mergent s Dividend Achievers
14 publications · 405 citations
12
h-index

1–5

See also Insurance Operations
Core Processes	Underwriting Policy Administration Claims Processing Claims Notification Claims Adjudication Claims Settlement Risk Modeling Customer Relationship Management Product Development Fraud Detection
Digital Systems	Policy Administration Systems Claims Management Information Systems Billing Systems Cloud Infrastructure Event-driven Architecture Customer Relationship Management Identity Resolution Algorithms Application Programming Interfaces Microservices Architecture
Performance Metrics	Claims Cycle Time Analysis Net Promoter Score Customer Retention Response Time
Regulatory Compliance	Enterprise Content Management Monitoring Data Privacy Algorithmic Fairness Fraud Detection Money Laundering
Service Channels	Mobile Application Development Social Media Platforms Chatbots Instant Messaging Voice Interaction Insurance Brokers Insurance Agents