Role of AI Enabled Smart Meters to Enhance Customer Satisfaction

Abstract

The critical role that smart meters with artificial intelligence (AI) capabilities play in transforming the energy sector and promoting higher levels of consumer satisfaction is examined in this review article. Smart meters have become essential elements in the rapidly changing digital energy market, utilizing AI technology to provide customers and utilities with previously unheard-of advantages. This paper offers a thorough examination of the ways in which AI-powered smart meters enhance energy management, boost operational effectiveness, and eventually improve the general consumer experience. Between 2018 and Oct 2022, data for this study was collected from several databases. The combination of artificial intelligence (AI) and smart meters will be crucial in building a more efficient, customer-focused, and sustainable energy environment as technology develops. Utility companies must embrace this change if they are to meet and surpass customer expectations in an increasingly digital environment, as well as do so as a matter of strategy.