Improving real estate CRM user experience and satisfaction: A user-centered design approach

IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use

James R. Lewis · International Journal of Human-Computer Interaction · 1995 · 2.4K citations

Customer Satisfaction, Engineering, Generalizability Theory +22

What Is Design Thinking and Why Is It Important?

Rim Razzouk, Valerie J. Shute · Review of Educational Research · 2012 · 1.3K citations

Education, Creative Process, Social Sciences +17

The Culture for Open Innovation Dynamics

JinHyo Joseph Yun, Xiaofei Zhao, Kwangho Jung et al. · Sustainability · 2020 · 316 citations · Full text

Education, Open Innovation Dynamics, Entrepreneurship +19

What signifies success in e‐CRM?

Hande Kımıloğlu, Hülya Zaralı · Marketing Intelligence & Planning · 2009 · 93 citations

Total Quality Management, Customer Satisfaction, Digital Marketing +18

Living up to the expectations: The effect of design thinking on project success

Kristiana Roth, Dietfried Globocnik, Christiane Rau et al. · Creativity and Innovation Management · 2020 · 55 citations · Full text

Design Thinking Practices, Design Innovation, Design Decision +13