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Customer incivility and emotional labor: the mediating role of dualistic work passion and the moderating role of conscientiousness

Job SatisfactionWork AttitudeCustomer IncivilityManagementMotivationEmotional LaborBusinessSocial SciencesCommitment ModelOrganizational CommitmentEmployee EngagementHuman Resource ManagementDualistic Work PassionConscientiousnessOrganizational BehaviorPsychology