Procedia Computer Science · 2022 · 22 citations · 23 references
ManagementHospitality ManagementGuest Experience ManagementHospitality Information SystemsHospitality MarketingHospitality OperationsHotel Technology SystemsMobile Hospitality ApplicationsPandemic PreparednessPandemic ResponseWorkforce ManagementArtificial Intelligence In HospitalityCommunication Technology UseData Analytics In HospitalityDigital HospitalityDigital Transformation In HospitalityHotel Technology AdoptionPandemic DisruptionPandemic Risk
Covid-19 pandemic has severely affected the human lives and businesses around the world. Globally, the demand for hospitality services is at an all-time low due to borders closing and restricted movement in various countries. This article highlights the impact of Covid-19 on the hospitality industry, mainly hotels and restaurants. It further discusses ICT (Information and Communication Technology) and machine learning-based solutions for the current and future pandemics. The study has used the exploratory research method. It has referred to the existing theoretical and empirical findings in the hospitality establishment with regard to the Covid-19 impact.
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