Success factors of untact lecture system in COVID-19: TAM, benefits, and privacy concerns

Abstract

This study investigates the key antecedents of user satisfaction of untact lecture systems during COVID-19. The theoretical framework identifies the role of perceived ease of use, perceived usefulness, benefits, and privacy concerns in generating user satisfaction. The research model was validated by analyzing data collected from university students through partial least squares (PLS). The results indicate that perceived ease of use, perceived usefulness, and benefits significantly affect user satisfaction. However, privacy concerns are not significantly related to user satisfaction. System quality influences both perceived ease of use and perceived usefulness. Affective risk perception significantly impacts perceived usefulness while it has no significant impact on benefits. A social distancing attitude is significantly associated with benefits. The findings would provide useful guidelines for the desirable education under pandemics.