Continuance in organizational commitment: The role of emotional intelligence, work‐life balance support, and work‐related stress

Abstract

Abstract The study uses the job demands‐resources (JD‐R) theory to examine the effects of work‐related stress, life‐work balance support, and emotional intelligence on the organizational continuance commitment of workers in under‐resourced organizations. Quantitative cross‐sectional survey data were collected from 212 workers at selected independently owned schools in western Zimbabwe. Correlation and multiple‐regression analyses techniques were used to analyze the data. Positive significant relationships were found between all three independent variables (work‐related stress, work‐life balance support and emotional intelligence) and organizational continuance commitment. Hayes’ PROCESS analyses results demonstrated that emotional intelligence significantly moderated the effect of work‐related stress on organizational continuance commitment, and that of work‐life balance support and organizational continuance commitment. The results highlight the importance of factors including work‐related stress, work‐life balance support, and emotional intelligence in efforts to help inadequately resourced entities retain employees.