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What attributes determine quality and satisfaction with health care delivery?
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Family MedicineCustomer SatisfactionQuality Of LifeQuality ConcernsPatient-based DeterminantsHealth Care ManagementHealth OutcomesPrimary CarePublic HealthHealth Services ResearchCare DeliveryHealth PolicyOutcomes ResearchQuality ImprovementHealth Care DeliveryQuality MeasurementNursingHealthcare QualityHealth Care ProviderPatient-centered OutcomePatient ManagementMedicinePatient ExperiencePatient Satisfaction
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discuss.