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A Digital Maturity Model for Telecommunications Service Providers

Omar Valdez-de-Leon

Technology Innovation Management Review · 2016 · 49 citations · 3 references

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Abstract

IntroductionCommunications service providers are being faced with a deep transformation that is taking them from being providers of traditional communication services (e.g., voice, SMS) into providers of digital services (e.g., music, mobile TV, cloud services, Internet of Things) This digital transformation – the use of technology such as analytics, mobility, social media,

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