Process oriented knowledge management: a service oriented approach

Abstract

This paper introduces a new viewpoint in knowledge management by introducing KM-services as a basic concept for knowledge management. It discusses the vision of service oriented knowledge management (KM) as a realisation approach of process oriented knowledge management. In the following process oriented knowledge management as it was defined in the EU-project PROMOTE (IST-1999-11658) is presented and the KM-service approach to realise process oriented knowledge management is explained. The last part is concerned with an implementation concept that uses Web-technology to realise a service framework.