Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital - Concepedia

Concepedia

Publication | Open Access

Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital

DOI Full Paper Access

16

Citations

28

References

2022

Year

Jurandir Barreto Galdino, Hélio Roberto Hékis, José Alfredo Ferreira Costa, Ion de Andrade, Eric Lucas dos Santos Cabral, Wilkson Ricardo Silva Castro, Davidson Rogério de Medeiros Florentino, Tiago de Oliveira Barreto, João Florêncio da Costa ́Júnior

BMC Medical Informatics and Decision Making

Abstract

As a result, it was found that the proposed methodology can optimize the decision process to which hospital managers are submitted, improving the surgical centre operation efficiency.

References

	Year	Citations

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