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Total quality management : an integrated approach
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2005
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Total Quality ManagementCustomer SatisfactionEngineeringCompetitive AdvantageManagementService CompetitionCompetitive Business EnvironmentProcess ManagementManagement AnalysisQuality ControlSupply Chain ManagementStrategyStrategic ManagementBusiness EcosystemQuality AssuranceQuality ProductsBusinessCompetitor AnalysisImproved Product QualityBusiness Strategy
This book has been written with the premise that no organisation can survive in an increasingly competitive business environment unless its focus is on offering quality products and services.