Concepedia
Journal of Urban Management · 2021 · 36 citations · 30 references
Open access
30
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text
A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations
Total Quality Management, Customer Satisfaction, Service Quality +14
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 9.8K citations
The Livelihood Vulnerability Index: A pragmatic approach to assessing risks from climate variability and change—A case study in Mozambique
Micah B. Hahn, Anne M. Riederer, Stanley O. Foster · Global Environmental Change · 2009 · 1.5K citations
Climate Resilience, Livelihood Security, Disaster Vulnerability +12
Effects of temperature variation and humidity on the death of COVID-19 in Wuhan, China
Yueling Ma, Ya-Dong Zhao, Jiangtao Liu et al. · The Science of The Total Environment · 2020 · 956 citations · Full text
Meteorology, Temperature Variation, Virus Epidemiology +7