Towards a conceptualisation of Order Picking 4.0

Abstract

Order picking is a key task in almost all supply chains and has a significant effect on operational efficiency of warehouses. Although most companies still rely on manual order picking, research on diverse possibilities to automate order picking tasks or support human order pickers with technology is increasing rapidly. This paper conceptualises Order Picking 4.0 (OP 4.0), considering substitutive and supportive technologies. Based on a conceptual background, a framework for OP 4.0 as a sociotechnical system is developed. A systematic literature review is performed to assess the state of knowledge in this field, and prospective research opportunities in OP 4.0 are highlighted.