Concepedia

What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry

Corina Pelău, Dan‐Cristian Dabija, Irina Ene

Computers in Human Behavior · 2021 · 812 citations · 57 references

Concepts

ComputingComputer SciencePsychologyArtificial IntelligenceHuman-computer InteractionUser Experience DesignAffective ComputingArtificial Intelligence AdoptionEmpathyHuman-machine InterfacesAi Adoption IntentionHuman-ai ConversationHuman-ai InteractionHuman-ai Service InteractionsInteraction Quality AssessmentTechnology Acceptance Of Ai

References

57

User Acceptance of Computer Technology: A Comparison of Two Theoretical Models

Fred D. Davis, Richard P. Bagozzi, Paul R. Warshaw · Management Science · 1989 · 25.4K citations

Computing, Information Systems, Information Technology +11

Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1

Venkatesh, James Y.L. Thong, Xu · MIS Quarterly · 2012 · 14.7K citations

Business, Information Systems, Information Technology +15

Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models

Michael E. Sobel · Sociological Methodology · 1982 · 12.7K citations

Public Health, Biostatistics, Behavioral Economics +10

Proceedings of the 19th International Joint Conference on Artificial Intelligence

Josep M. Pujol, Jordi Delgado, Ramón Sangüesa et al. · International Joint Conference on Artificial Intelligence · 2005 · 5.8K citations

Computing, Computer Science, Artificial Intelligence +11

The media equation: how people treat computers, television, and new media like real people and places

Choice Reviews Online · 1997 · 4.9K citations

Social Sciences, Communication, Psychology +17