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What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry

Artificial IntelligenceCognitive ScienceEngineeringInteraction QualityHuman Agent InteractionHuman-machine InteractionAi Device Human-likeEmpathyAutomationUser ExperienceAffective ComputingHuman-ai InteractionHuman-computer InteractionIntelligent AgentsSocial SciencesIntelligent SystemsAi AdoptionPsychology