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The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots

Conversational User InterfaceChatbotEngineeringHuman Agent InteractionHuman-machine InteractionSocial ComputingAutomationConversational AgentsUser ExperienceEducationHuman-chatbot InteractionHuman-ai InteractionHuman-computer InteractionText-based ChatbotsConversation AnalysisCommunicationHuman SideTechnology