Concepedia

The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots

Amon Rapp, Lorenzo Curti, Arianna Boldi

International Journal of Human-Computer Studies · 2021 · 603 citations · 144 references

Open access

Concepts

ComputingComputer ScienceArtificial IntelligenceHuman-computer InteractionNatural Language ProcessingConversational InterfacesConversational User InterfacesDialogue SystemsHuman-machine InteractionHuman-machine InterfacesSpeech InteractionChatbot InteractionChatbot SystemsChatbotsSystematic Literature ReviewSystematic Review Appraisal

References

144

The Discovery of Grounded Theory; Strategies for Qualitative Research

Barney G. Glaser, Anselm L. Strauss, Elizabeth Strutzel · Nursing Research · 1968 · 39K citations

Social Sciences, Sociology, Anthropological Theory +11

An Integrative Model Of Organizational Trust

Roger C. Mayer, James H. Davis, F. David Schoorman · Academy of Management Review · 1995 · 14.2K citations

Management, Organization Studies, Organizational Behavior +14

An Integrative Model of Organizational Trust

Roger C. Mayer, James H. Davis, F. David Schoorman · Academy of Management Review · 1995 · 9.9K citations

Management, Organization Studies, Organizational Behavior +14

I.—COMPUTING MACHINERY AND INTELLIGENCE

Alan Turing · Mind · 1950 · 9.6K citations

Computing, Computer Science, Artificial Intelligence +4

Computer-Mediated Communication

Joseph B. Walther · Communication Research · 1996 · 4.7K citations

Social Sciences, Communication, Communication Theory +16