Student Information System: Investigating User Experience (UX)

Abstract

There is growing recognition that electronic student information systems support college administrations and enhance student performance. These systems must fulfill their user’s needs (efficiently achieve their academic goals) while also providing a positive user experience (UX). This study used quantitative and qualitative approaches to elucidate students’ perceptions and investigate UX toward the SIS currently used at the Public Authority for Applied Education and Training (PAAET), a higher education institution in Kuwait. Survey data collected from 645 PAAET students were analyzed to determine their perceptions of and experiences using this SIS. The findings revealed that students had a slightly positive UX with this SIS. The system’s perspicuity, stimulation, and dependability were rated slightly higher than its novelty, attractiveness, and efficiency. The most pertinent usability issues that focus on the human interaction with systems were identified and discussed, hoping that it will allow officials and SIS system developers alike to make relevant and impactful improvements to newer versions of these systems. These results shed light on the need for continuous SIS evaluation and a broad research scope to develop innovative SIS with intelligent functions for novel activities. Such features enhance students’ interactivity and productivity, which encourage their academic success.