Investigation of critical success factors for improving supply chain quality management in manufacturing

Abstract

This study aimed to identify and prioritise critical success factors (CSFs) for improving supply chain quality management (SCQM) under the context of Industry 4.0. We identified five potential factors from the literature and through semi-structured interviews of five individuals in different company positions and departments. 132 valid questionnaires were used to measure the factors with the results showing that the five CSFs play an essential part in SCQM. Customer focus was the most significant factor positively influencing improvements in supply chain quality management. The quality of the information technology system was also important, as well as increased collaboration among supply chain members. Process integration and leadership also had an impact, but supplier quality management showed no significant effect.