Journal of Nursing Management · 2021 · 11 citations · 17 references
It may be useful for nurses and nursing assistants to jointly reflect on and promote awareness of nursing assistants' functional roles in the ward. This would promote nursing assistant team participation and optimize their scope of practice.
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R: A Language and Environment for Statistical Computing
R Core Team · 2000 · 352.8K citations · Full text
A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Human Resource Management · 1991 · 556 citations
Customer Satisfaction, High‐quality Service Performance, Psm Performance +18