Effect of Role Conflict and Work Overload on Job Stress: A Case of Banking Sector Employees

Abstract

The main objective of this study was to identify how job demand resources, such as role conflict and work overload, affect job stress. In the service industry, the banking sector plays a vital role in the development and progression of any country’s economy. Banking employees are a critical resource for the higher performance of the banks. The primary purpose of the research is to examine the relationship between Role conflict and Work overload on Job stress. Online survey questionnaires were distributed among 500 banking employees in Pakistan. This study used the PLS-SEM approach by using Smart-PLS 3.2.8. The results show that both role conflict and work overload are the significant predictors of job stress. This paper also highlighted some recommendations and future directions