Systematic Review: Trust-Building Factors and Implications for Conversational Agent Design

Minjin Rheua*, Ji Youn Shina, Wei Penga & Jina Huh-Yooba Media and Information, Michigan State University, East Lansing, Michigan, USAb Department of Information Science, Drexel University, Philadelphia, Pennsylvania, USAMinjin Rheu is a Ph.D. candidate in the Department of Media and Information at Michigan State University. Her research delves into how specific designs or features of communication technology influences users’ motivational and cognitive processes through which people change or adopt their health and prosocial behaviors.Ji Youn Shin is a Ph.D. student in the Department of Media and Information at Michigan State University. Her research includes human-computer interaction, human-centered design, and health communication. She designs and evaluates technologies for supporting individuals’ health and wellness in various health contexts, including family caregiving and pediatric chronic illnesses.Wei Peng is a Professor in the Department of Media and Information, Michigan State University. Her research focuses on the psychological and social mechanisms of behavior change and their application in the design of interactive media for health and wellness promotion.Jina Huh-Yoo is an Assistant Professor of Human-Computer Interaction at Drexel University's College of Computing & Informatics. her interaction, health informatics, and research ethics of health informatics technologies. She was a PI of NIH and NSF-funded projects in promoting health and wellness through consumer-facing technologies.