National University of Singapore · 1998 · 31 citations · 0 references
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ManagementQuality ManagementCustomer Relationship ManagementCustomer Requirements AnalysisVoice Of Customer AnalyticsVoice Of The CustomerCustomer VoiceCustomer Voice AnalysisCustomer Voice IntegrationShare Of Voice AnalysisVoice Of The Process
International Journal of Industrial Engineering : Theory Applications and Practice