Hidden costs of ERP Implementation

Abstract

It's well known that ERP Implementation requires, above all, time and money. It can be said globally that these two elements represent a cumulative effect of many critical success factors (CSFs) of ERP implementation. Without diminishing the importance of time, the cost component of ERP implementation may be significantly increased by the hidden costs of implementation, which in the phase of supply and contracting are not seen as separate items. This paper presents the research on hidden costs of ERP implementation in small and medium-sized (SME) manufacturing companies in Croatia.