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Estimating deception in consumer reviews based on extreme terms: Comparison analysis of open vs. closed hotel reservation platforms

Customer SatisfactionBehavioral Decision MakingConsumer ResearchHospitalityMisinformationHotel Reservation PlatformsCustomer ReviewBiasManagementConsumer BehaviorExtreme TermsConsumer ReviewsPersuasionMarketingInteractive MarketingBusinessDeception DetectionConsumer AttitudeHospitality Management