Concepedia

Effect of client complaints on small animal veterinary internists

Annan Bryce, T. A. Rossi, Colleen Tansey, Ruth Ann Murphy, Lisa Murphy, Reid K. Nakamura

Journal of Small Animal Practice · 2018 · 25 citations · 37 references

DOI

Abstract

Client complaints are a frequent problem among small animal veterinary internists that have detrimental effects on job satisfaction, psychological distress and medical practices.

References

37

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Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons

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Why are you telling me this? An examination into negative consumer reviews on the Web

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Physician-Patient Communication<subtitle>The Relationship With Malpractice Claims Among Primary Care Physicians and Surgeons</subtitle>

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Patients' Perception of Hospital Care in the United States

Ashish K. Jha, E. John Orav, Jie Zheng et al. · New England Journal of Medicine · 2008 · 874 citations