Knowledge Sharing in a Critical Moment of Work

Abstract

This article aims at proofing empirically the influence of social interaction in knowledge sharing by focusing on key persons and the way the knowledge-sharing is spread in order to produce some outcome for the organization through individuals within it. The object of this study is employees of Post Offices in Central Java who frequently share information with their co-workers in accomplishing their jobs. The data is acquired from questionnaires distributed to managers and supervisor level of Post office. Based on purposive sampling method, 210 samples are obtained. The results indicate that the five hypotheseses built in this research are supported and only one hypothesis is not supported. The result shows that employees with specific, complicated, and challenging objective will be more willing to share their knowledge to other employees, particularly when facing new job and target. Furthermore, the result of the study explains that sharing idea of improvement will encourage more dynamic teamwork and help each other in solving any problems.