How perceived effort expectancy and social influence affects continuance of intention to use e-government. A study of a Malaysian government service

Abstract

This study examines the role of effort expectancy and social influence in explaining Malaysian government service acceptance of e-government services from the perspective of Malaysian government servants. The paper is based on survey data (n = 543) collected in Pahang, Malaysia between April 2014 to July 2014 and was analysed by using SPSS 20 (Statistical Package for the Social Sciences). The analysis of data was performed by a combination of exploratory factor analysis (EFA) and multiple linear regressions. Results show that the combination of effort expectancy (β = 0.373, p < 0.01) and social influence (β = 0.329, p < 0.01) were found to have significant impacts on continuance intention to use e-government practices. It is anticipated that the findings will be useful for policy makers in order to enhance the Malaysian e-government service practices. Limitations encountered in the study as well as suggestions for future research are also included.