Supply chain management and quality management integration

TLDR

The integration of quality management and supply chain management has not been broadly explored, and this paper contributes to understanding critical factors for effective integration. The study aims to develop a theoretical basis for integrating quality management and supply chain management by focusing on their common practices. The authors reviewed SCM and QM literature to identify key common practices that influence the four balanced scorecard perspectives. The study finds that integrating QM and SCM through shared practices yields significant organizational benefits.

Abstract

Purpose The purpose of this paper is to develop a theoretical basis for integration of quality management (QM) and supply chain management (SCM). For that purpose, some common practices of both approaches are identified as having impact on the four balanced scorecard perspectives. Design/methodology/approach The main concepts of SCM and QM were reviewed from the literature in order to develop key practices that are common to both approaches. Findings The findings suggest that the synergies of QM and SCM can promote the integration of the approaches which will promote a set of significant organizational benefits. Originality/value This study focuses on the integration of QM and SCM through their common practices. This issue has not been broadly explored and for that reason this paper contributes to the understanding of the critical factors for an effective integration of supply chain QM.