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A social media text analytics framework for double-loop learning for citizen-centric public services: A case study of a local government Facebook use

Social Data AnalysisComputational Social SciencePublic PolicySocial MediaSocial Medium MiningCitizen-centric Public ServicesSocial Medium MonitoringSocial ComputingArtsCase StudyLearning AnalyticsCommunicationLanguage StudiesDouble-loop LearningContent AnalysisSocial Medium DataText MiningCivic Engagement