British Journal of General Practice · 2016 · 25 citations · 11 references
Loyalty is more complex than commonly assumed and involves dimensions of trust, listening, quality of care, availability, and familiarity. The observations drawn out from this study warrant a larger scale investigation.
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Continuity of care in general practice: effect on patient satisfaction.
Per Hjortdahl · BMJ · 1992 · 404 citations · Full text