Quality Management in Health Care · 2000 · 32 citations · 0 references
ManagementHealth Services AdministrationLeadershipBalanced ScorecardHealth Care LeadershipHealth Care Strategic ManagementBalanced Scorecard DesignBalanced Scorecard ImplementationClinical LeadershipHealth Care Performance ManagementHealth Care Team LeadershipHealth Systems ManagementBalanced Scorecard ArchitectureBalanced Scorecard EvaluationBalanced Scorecard Implementation DesignComplexityHealthcare Balanced ScorecardLeadership In Clinical PracticeOutcome MeasuresWomen's Health Leadership
In the current, chaotic health care climate an important success determinant for health care administrators and clinicians is the support of timely, collaborative decisions for delivery of patient care. The purpose of this article is to describe implementation and outcomes of the application of the Balanced Scorecard (BSC) model, a strategic management system, for a Women's Services Clinical Business Unit (CBU) in an academic health care institution, a complex adaptive system. Emphasis is focused on crucial process and outcome indicators that demonstrate how the work of all team members makes a difference at the point of clinical services across the continuum. Finally, implications for leadership development are revealed from the principles underlying complexity science.