Human Factors Review of EMS Ground Ambulance Design

Abstract

In 2011, Alberta Health Services (AHS) standardized the design of their new ground ambulances to improve provider safety in the event of a collision. Human Factors methods and design principles were used to examine the new ambulances and provide recommendations to further improve the workspace, functionality, and design for the next generation of ambulances. Human Factors consultants participated in ride-alongs within the urban Calgary area, observing patient care, staff interactions, and workflow. A total of 32 recommendations were suggested for future design iterations of the ambulance. Next steps include utilizing simulations and usability testing to ensure their feasibility and effectiveness.