Health Care Management Review · 2003 · 15 citations · 8 references
ManagementHealth Care ManagementQuality ManagementHealth Care Quality ManagementHealthcare Quality ImprovementQuality ImprovementContinuous Quality ImprovementHealth Care Performance ManagementHealth Care QualityHealth Services ManagementHealthcare Quality ManagementQuality Of CareBarriersHealth Care Process ImprovementHealth Care Quality MeasurementOrganizational Learning For QualityQuality Improvement Planning
This article identifies areas of management research that should be pursued to develop a better understanding of barriers and facilitators to improve quality in health care organizations. Five major structural barriers to improvement of quality are discussed. Research priorities are presented with suggestions on how to encourage more meaningful research that will accelerate quality improvement in health care.
8
The balanced scorecard : measures that drive performance
R. S. Caplan · Harvard business review · 1992 · 12.2K citations
Management, Performance Management, Strategic Management +14
A User’s Manual For The IOM’s ‘Quality Chasm’ Report
Donald M. Berwick · Health Affairs · 2002 · 711 citations