Designing electronic information systems for the future: Social workers and the challenge of New Public Management

Abstract

There is a well-established critique of current forms of electronic information systems (IS) in social work organisations and attention is now turning to their redesign for the future. In this article we go beyond critiques that have established how this occurred to explore one of the reasons why current forms of IS have been observed to undermine frontline practice. In the same way that technological artefacts are observed to mediate human action by ‘configuring the user’, IS have also been developed, or configured, according to ideas about how things should be done, known as ‘embodied structures’. In this article, examples of IS functionality are drawn upon to demonstrate how the logics of New Public Management (NPM) have been embodied in current forms of IS. It is argued that the logics of NPM must be challenged if new forms of IS are to be developed that amplify the ability of practitioners.