The Proposal of an Innovative Integrated BSC – DEA Model

Abstract

Data envelopment analysis has been one of the most significant management tools for measuring efficiency. On the other side, the balanced scorecard has been one of the best-known performance management tools. Several foreign studies deal with innovative approaches to a modification of the balanced scorecard and data envelopment analysis methods, frequently by the designing of new models in combination with other methods. However, there are very few studies that examine integration of these two methods and compare the obtained results. In this paper, we combine the BSC with the DEA method to obtain comprehensive performance and efficiency management system for industrial companies and their processes.