An Instrument for Measuring Engineering Education Quality from Students' Perspective

Abstract

The objective of this article is to develop an instrument for measuring the customer-perceived quality of higher engineering education. Therefore, the critical determinants of education service quality are identified and a unique instrument is presented. Data were collected from students of public and private engineering institutions in South India, and the instrument framework was empirically tested for unidimensionality, reliability, and construct validity using a confirmatory factor analysis approach. The study has established the relationship among education service quality, customer value, and customer satisfaction. The instrument can be effectively used in engineering institutions to enhance the quality of education.