Concepedia
2002 · 39 citations · 137 references
ManagementEnvironmental ManagementSolid Waste ManagementWaste ManagementWaste Management PolicyIntegrated Solid Waste ManagementWaste DisposalWaste GenerationWaste Management SystemsWaste ReductionWaste TreatmentWaste Management Planning
137
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text
Business, Marketing, Marketing Management +12
Refinement and reassessment of the SERVQUAL scale.
A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Journal of Retailing · 1991 · 4K citations
Education, Psychology, Quality Management +9
Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria
Anantharanthan Parasuraman · Journal of Retailing · 1994 · 1.5K citations
Management, Quality Management, Item Response Theory +13
Pyrolysis of biomass to produce fuels and chemical feedstocks
S. Yaman · Energy Conversion and Management · 2003 · 1.2K citations
Engineering, Chemical Engineering, Chemistry +15
Maturity and stability parameters of composts prepared with a wide range of organic wastes
M.P. Bernai, C. Paredes, Miguel Á. Sánchez-Monedero et al. · Bioresource Technology · 1998 · 855 citations
Agriculture, Environmental Engineering, Soil Sciences +16