Publication | Closed Access
REALIZING OUTSOURCING EXPECTATIONS Incredible Expectations, Credible Outcomes
207
Citations
0
References
1994
Year
EducationHuman Resource ManagementOrganizational BehaviorBritish CompaniesInformation Technology ManagementManagementIt ManagersManagerial CapabilitySourcing ManagementOrganizational SystemsCredible OutcomesStrategySuccessful Outsourcing ExperiencesStrategic ManagementEmployee InvolvementOrganizational CommunicationBusinessManagement ModelStrategic SourcingBusiness Strategy
Abstract Drawing from the firsthand experiences of senior executives and IT managers in US and British companies, this article summarizes the expectations they had for outsourcing and explains what went wrong—and why—when expectations were not met. Successful outsourcing experiences are then used to outline a prescription for ensuring that expected benefits are fully realized.