A Comparison of Employee Job Satisfaction in the Service Industry: Do Cultural and Spirituality Influences Matter?

Abstract

Globalization and technology have fueled great growth in the services sector. Job satisfaction in services is a desirable outcome for employees and firms, yet the factors associated with it remain elusive. Much of the original and subsequent research on employee job satisfaction and motivation has occurred in the United States, but few studies have qualitatively assessed job satisfaction across other cultures. This research incorporates Hackman and Oldham’s Job Diagnostic Survey and Hofstede’s dimensions of culture in a study of employees in the global services industry. Managerial insights related to culture and spirituality in the workplace are also given.